Stanowisko
Application Engineer - Robotics
Lokalizacja
Wrocław
Referencje
W zależności od doświadczenia
Opis
Application Engineer - Robotics
ESTUN Job Role: Solution Responsibility (SR)
Job Summary:
The Application Engineer is responsible for providing technical support to customers, who provides installation, configuration, and programming of robots. This includes collaborating with the sales team to define/select correct product, preparing simulations, and ensuring the successful deployment of systems.
Duties and Responsibilities:
- Provide on-site technical support for the installation, configuration, and programming of robots together with service team if required.
- Collaborate with the sales team to specify suitable robot type and robot functions for customers, preparing simulations and technical proposals.
- Coordinate with project teams to ensure smooth delivery and deployment of robotic systems.
- Conduct customer training to enhance their understanding and usage of robotic systems.
- Provide feedback and suggest improvements to the development team to enhance product quality and functionality.
- Continuously learn and stay informed about our company's evolving products to maintain up-to-date expertise and effectively support customers.
- Ensure compliance with all applicable regulations, including Czech Regulation No. 50/1978 Coll. (currently NV 194/2022 Coll.).
- Travel within the Czech Republic and Slovakia to meet customer needs.
- Response time. All answers to technical questions must be provided within 24 hours (If not possible to give direct answer, the deadline for giving the final answer should be provided within 24 hours).
- Customer retention. No Customer must be lost based on not qualified or not complete or not punctual technical answer (We should influence Customers to select feasible and reliable products. We should challenge unreasonably requests. But we should never lose the customer)
- Impact to achieving overall sales targets and objectives. One of the Application Engineer roles is supporting achievement of annual sales budget .
- Education: Secondary or university degree in Electrical Engineering, Robotics, or a related technical field.
- Experience: At least 2 years of experience in robotic and automation applications.
- Skills:
- Hands-on experience with industrial robots (e.g., FANUC, ABB, KUKA, and others).
- Proficiency in tools for simulating robotic processes, PLC programming, and communication standards.
- Strong communication skills for effective collaboration with customers and internal teams.
- Certifications: Certification per Czech Regulation No. 50/1978 Coll. (currently NV 194/2022 Coll.).
- Other Requirements:
- Valid Category B driving license; active driver.
- Communicative level of English, capable of addressing technical requirements.
- Self-reliance and ability to work effectively in a team.
- Regular travel to customer sites across the Czech Republic and Slovakia.
- Flexible working hours may be required to accommodate customer needs.
- Reports to the
- Potential progression to Senior Application Engineer or Technical Manager roles.