Stanowisko
Collections Controller with Finnish
Lokalizacja
Wrocław
Referencje
W zależności od doświadczenia
Opis
Collections Controller with Finnish
We are now looking for a Collections Controller, Finnish Speaker to grow with the Collections Team located in the Business HUB in Wrocław, Poland. This team provides Collection Services for customers in the EMEA and Americas regions and is part of the Global Finance & Control organization.
Greetings from your future manager
"Welcome to our vibrant Collections Team in Wrocław! We believe that efficient and professional communication with customers is key to building long-lasting relationships and achieving great results. If you are a skilled communicator with a goal-oriented approach and a knack for analysis, we invite you to apply!" – Team Leader, Collections
What you will do
- Manage portfolio customers and minimize overdue receivables
- Conduct regular account reconciliations and follow up on overdue accounts
- Contact customers to ensure on-time payments, reconcile customer payments with invoices, determine reasons for non-payment, and negotiate resolutions within company guidelines
- Reinforce the company's Collection Brand and educate customers on maintaining a current account status
- Analyze and report on key performance indicators (KPIs) related to collections and receivables
- Work closely with Sales and Customer Service teams regarding changes in customer behavior
- Support internal controls by preparing audit documentation and recommending process improvements to enhance efficiency in collections management
- Handle and resolve customer payment discrepancies, analyze root causes, and send balance confirmations to customers and auditors
- You have a bachelor’s degree or equivalent qualifications in Accounting/Finance
- You have experience in examining and handling accounts receivable aging reports
- You speak fluent Finnish and communicative English; Turkish would be an additional asset
- You are solution-oriented with a problem-solving mindset and the ability to navigate complexities
- You have a strong business mindset and a good understanding of business environments
- You are knowledgeable about regulations and compliance requirements related to receivables and collections management
- You excel in partnerships, have effective persuasion skills, and thrive in teamwork, showing adaptability to new circumstances
- You are an adaptive communicator with good presentation skills
- A meaningful job – Work with purpose in a company committed to creating a future beyond fossils.
- A caring community – Join a team that values well-being, teamwork, and work-life balance.
- Development opportunities – Enjoy a clear path for professional growth in an international, multi-business environment.
- A responsible employer – Work for a company that prioritizes sustainability, diversity, and inclusion, ensuring a workplace where everyone can be themselves.