For our prestigious client leader in the paper industry, we are looking for Customer Service & Distribution Logistics Manager.
As a manager, you will be responsible for customer service operations, inventory management, and distribution logistics planning & execution in the European market.
What you will do
- Lead the Customer Service and European distribution logistics team and develop the team’s performance
- Ensure team engagement and unity
- Guarantee the highest level of pulp customer service and satisfaction
- Actively contribute to customer development plans and strategies in close collaboration with sales management and other internal stakeholders
- Develop and optimize customer service processes and tools
- Define, develop, and monitor KPIs and ensure KPI achievement
- Regular follow-up, analysis, and reporting of sales-, inventory-, and delivery planning
- Follow up on logistic suppliers' performance and support purchasing processes of logistics services
- Develop Customer Relationship Management (CRM) philosophy and tools
- Develop and implement a Continuous Improvement scheme for team
- Budget responsibility for team
Who you are
- You have minimum 5 years of experience in customer service or supply chain management duties
- Line manager experience in leading and developing people
- You have a strong customer-centric mindset
- You have experience with projects and/or tools & process development
- You have a university or college degree in sales, marketing, supply chain, or other relevant area.
- You have good information technology skills and knowledge of SAP S4 or other SAP tools considered to be an asset
- You are a native English speaker. Polish and any other language skill an additional asset
- You are solutions focused, and you create a positive “can do” attitude within your team
- You have a developmental attitude and strong change management skills
- You have excellent networking and communication attitude and skills
We offer
- Contract of employment
- Very good salary level
- Sport and fitness benefit Card
- Private medical Care
- Life Insurance
- Holiday bonus
- External training support
- Annual bonus