Position Summary:
As CX Techno Functional Analyst you will be responsible for designing and configuring solutions, supporting the Business-as-usual requirements, and supporting the upgrades and implementations of SAP Commerce Cloud to meet the organization’s needs. You will act as a primary point of contact between developers (Internal /External), business analysts and the business stakeholders. You will function as first level support for business-as-usual issues arising in SAP Commerce Cloud and SAP Marketing cloud as part of daily operations.

Key elements of the role
• As CX Techno Functional Analyst you will help drive the delivery of initiatives within the CX Applications team areas utilizing primarily SAP Commerce Cloud & SAP Marketing Cloud.
• Help design, develop, and deliver enhancements in the form of specific projects and change requests.
• Maintain efficient operations and enhancements in SAP Commerce Cloud & SAP Marketing Cloud.
• Maintain efficient integrations with SAP CPI or other integration tools.
• Provide SAP Commerce Cloud expertise to respond to business requests.
• Provide Support to business teams in the resolution of complex support topics.
• Conduct quality testing to ensure functionality and integrity of implemented solutions.
• Provide ongoing technical and functional support throughout the project lifecycle.
• Gain an understanding of the existing CX processes, configuration, and enhancement points in place across our various divisions and being able to help in the support of these. • Leading build activities including configuration, investigation of enhancement points.
• Defining and supervising build and test cycles and supporting training content material preparation.
• Leading cut-over planning and execution and providing initial highattention post-live support.
• Develop strong relationships with Business Unit management and Key Users to drive the effectiveness of primarily SAP Commerce cloud but also SAP Marketing cloud.
• Participate in sprint planning and review meetings, providing a functional perspective.
• Coordinate with the various resources inc. Internal / External developers to ensure a timely implementation with zero impact to customers.
• Collaborate with the other technical team members in designing and implementing solutions in SAP Commerce Cloud.
• Support user acceptance testing in both SAP Commerce Cloud and SAP Marketing Cloud
• Potential European travel to project locations

Required experience, skills and competencies:
• Strong experience in SAP Commerce Cloud, configurations, and runtime customizations is a must.
• Experience with Flexible Search and SQL may be advantageous.
• Knowledge of integrations with SAP CPI (SAP Cloud Platform Integration) or similar integration tools.
• Experience in functional analysis of B2B Commerce projects, including understanding business processes and translating business requirements into technical solutions.
• Familiarity with agile software development methodologies like Scrum.
• Effective communication skills and ability to collaborate with multidisciplinary teams.
• Aptitude for analysis and resolution of complex problems related to B2B Commerce.
• Ability to work autonomously and manage multiple tasks simultaneously.
• Strong collaboration and teamwork skills to interact with different stakeholders, including technical and non-technical teams.
• Very familiar with MS O365 and the usage of MS Teams
• Must be adaptable and able to learn new skills and tools quickly.
• Strong analytical and problem-solving skills.
• Able to work in a global organization respecting regional and local cultural and organizational differences.
• Ability to deal with ambiguity, multiple priorities and stretch goals.
• SAP Marketing Cloud experience a distinct advantage.
• Languages: Excellent knowledge of English (German and/or French is a clear advantage)
• Good presentation, workshop management and documentation skills Qualifications
• Minimum of bachelor’s degree in IT or related discipline.

Desirable: 
• SAP Customer Experience Suite certifications across any/all the modules but specifically SAP Commerce Cloud and SAP Marketing Cloud
• Experience working with ARDOQ an advantage